Delivery, Cancellation and Refund Terms

These terms explain how services purchased on kodzoft.com are delivered, when they can be cancelled and how refunds are made. The statutory rights of consumer Buyers under Law No. 6502 are reserved; these terms do not narrow them. This document is provided in Turkish and English; in case of any discrepancy, the Turkish version prevails.

1. Delivery of the service

The services we sell are digital; nothing is shipped and there is no delivery charge.

• Software subscriptions: access is granted the moment payment is confirmed. Access details are shown in the “Subscriptions” section of your account and sent by e-mail.

• Service packages: after payment is confirmed, our team contacts you and starts the work within the period stated on the product page. Time does not run until you have provided the information and access requested to start.

• Consulting sessions: the meeting takes place online on the day and time you chose during purchase (Istanbul time). A calendar invite is e-mailed after payment; the meeting link is provided in your e-mail and account before the session.

2. About the right of withdrawal

Because our services are delivered digitally and performance begins immediately with your approval, there is no right of withdrawal under Article 15 of the Regulation on Distance Contracts; your express approval is taken on the checkout page. Nevertheless, the cancellation and refund rights we grant for services whose performance has not yet begun are set out below.

3. Consulting sessions: rescheduling and cancellation

• Rescheduling: while more than 24 hours remain before the session, you can move it free of charge to any free slot in the calendar from the “Sessions” section of your account. An updated calendar invite is e-mailed after rescheduling.

• With less than 24 hours remaining, rescheduling from the account is no longer available; please contact us. In cases of force majeure we will find a reasonable solution.

• Cancellation and refund: while more than 24 hours remain, you can cancel the session by contacting us and the price is refunded in full. For cancellations with less than 24 hours remaining, or if you do not attend, the service is deemed performed and no refund is made.

• If the session cannot take place for a reason on our side, a new time is offered; if you do not accept it, the price is refunded in full.

4. Service packages: cancellation

If work has not yet started (before our team has contacted you and begun), you can cancel the order by contacting us and the price is refunded in full. If cancelled after work has started, the value of the work already performed is deducted and the remainder refunded; the performed part is calculated from the work items defined in the package and communicated to you in writing.

5. Subscriptions: cancellation

You can cancel your subscription at any time, in a single step, from your account. Cancellation stops the next renewal; your access continues until the end of the period you have paid for and no refund is made for that period. You can undo the cancellation before the period ends. Details are in the Subscription Terms.

6. Defective service

If the service does not match the scope and characteristics stated on the product page, let us know. We will offer to fix the problem within a reasonable time, and if we cannot, to reduce the price or refund it. The statutory rights of consumer Buyers regarding defective services are reserved.

7. Refund process

Send your refund request to bildirim@kodzoft.com with your order number. It is assessed as soon as possible and the outcome is communicated to you in writing. Accepted refunds are made to the card used for payment, through the payment institution, within 14 days of the decision at the latest. Depending on your bank, it may take a few business days for the amount to appear on your statement.

The invoice for a refunded payment is corrected by a cancellation or return invoice as required by law; these documents are sent to your account and e-mail.

8. Contact

Halil Demirci — ORG.NAFİZ GÜRMAN MAH. 7119 SK. NO: 41 İÇ KAPI NO: 2 BAYRAKLI/ İZMİR — bildirim@kodzoft.com — +905365842617